To expedite your password reset assistance, please provide us with the correct information. *For model number DS-72xxHUHI-Fx, DS-9xxxHUHI-Fx, DS-73xxHUHI-Fx, and Hikvision Kits, password reset process is only available via SADP or iVMS-4200 Client Software. Password reset via iVMS-4200 Client Software We thank each of you as customers for your loyalty and your cooperation each time we make a change for the better. This new procedure is one example of our effort to provide a good technical support service in a timely manner. If the email was sent outside of normal business hours, the reply will be sent on the next business day.įor your protection and to prevent unauthorized access, a password reset can be performed only when you are physically with the device or have access to a computer on the same network as the device.īy requesting a password reset for your Hikvision product(s) on this website you acknowledge that you are authorized to initiate the password reset and take full responsibility for this action. According to the different model number and firmware version, there are several different methods for restoring the default password or resetting the password.Ĭustomer will send the password reset request via Password Reset Request Form below and will allow up to 1 hour to receive a reply during normal business hours (Mon-Fri 6AM-4:30PM PST). We are providing complete instruction for password reset process.

Hikvision USA and Canada Tech support are no longer supporting password reset via phone call. Effective April 20th 2017, to better serve our growing customer base, Hikvision USA and Canada is pleased to announce the new procedure of password reset.

Hikvision password reset